How can we help?

We're here 24/7. Contact us through any channel below.

Critical (server down)

15 min response

High (degraded service)

1 hr response

Standard

4 hr response

Billing

1 business day

Available 24/7 for all customers. Avg. first response < 2 minutes.

Submit a ticket via the customer portal. Response within 1 hour (critical) or 4 hours (standard).

Enterprise and managed services customers. Available business hours (09:00–18:00 UTC+3).

Guides, tutorials, API references. Search our knowledge base.

Common questions

01How do I reset my customer portal password?
Click 'Forgot password' on the login page. A reset link will be sent to your registered email address.
02Can I request a rescue mode for my server?
Yes. In the customer portal, go to your server → 'Actions' → 'Boot into rescue mode'. We'll provide a temporary root password via ticket.
03How do I report abuse or spam?
Send an email to abuse@zenix.net.tr or use our abuse reporting form. Include source IP, timestamps, and log samples.
04What's included in the free basic support tier?
All customers receive 24/7 basic ticket support for infrastructure issues. Phone and priority support require a managed services plan.

Open a support ticket and our team will get back to you fast.